Wholesale Information

PLACING AN ORDER
You may place your order on our website 24/7 or we will be happy to help you if you prefer to call. Our customer service team is available to help Monday through Friday from 8:30 AM – 4:30 PM EST. You may reach our customer service team by calling 1-800-245-1380 or 1-412-257-5020. You may also email your order to: info@wexpress.com or fax to (412) 257-5022. Please see our contact page for full info.

MINIMUM ORDER
Please note that wholesale orders have a minimum of $200.00. For orders below the minimum, we charge a $20 administrative charge to cover our internal processing costs.

SHIPPING
We generally ship within one business day. Larger wholesale orders can take a little longer due to processing depending on the size of the order and availability. Please let us know if you have specific target delivery dates and we will do our best to accommodate.

We ship from Millersville Maryland 21108 to the USA, Canada, and many other countries. Shipping charges are determined once your order is packed and ready to ship. We will reach out to advise and confirm shipping charges.

For domestic shipments, we generally ship via UPS, FedEx, or USPS. Expedited shipping is available upon request.

For international shipments, we will reach out to confirm the possible shipping options based on location.

CUSTOMER SERVICE
Our normal business hours are Monday through Friday from 8:30 AM through 4:30 PM EST. We will be glad to assist with any issues or help with placing an order. Please call or email. Full contact information can be found here.

PAYMENTS
We accept all major credit cards and debit cards (American Express, Discover, MasterCard, Visa). We also accept PayPal and Bank Wire Transfer.

RETURNS
On wholesale orders we do not accept general returns unless there is a problem with the product. If any products are damaged or defective, it must be reported within 7 days of receipt of your order, and we will issue a refund or credit. Please refer to the contact page for contact details.